Shipping Information

Our shipping rates are as follows: Flat Rate

All orders are shipped within 3 working days. If you have not received an order within 10 days, please notify us by email at:

Shipping Options Normal Delivery Time

Cost/ Price

Regular Post 3-9 Business Days FREE
Express Post Next Business Day $6.95
Courier Next Business Day $12.95



Refund and Returns

Your satisfaction is our first priority at Direct Hearing Aids. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.

Returns Process

To return an item, please send it to:

Suite 1A, Level 2/802 Pacific Hwy, Gordon NSW 2072‚Äč

And also include the following information: