Terms & Conditions

These terms and conditions are subject to revision without notice. 

PRICES

All our prices are in Australian Dollars (AUD).
Prices are subject to change without notice. Products may change without notice. 

GST (Goods and Services Tax)

When purchasing within Australia, there is no GST on hearing aid batteries. Nor is there any GST on the postage and handling. However, once an item which attracts GST is purchased, GST will apply to the whole of the postage and handling. 

ORDERING 

Payment must be made at the time of ordering.

Goods will not be shipped until all payments are complete. 

Please check your order and invoice upon receiving your goods to ensure they are the correct items. 

If the items are not what you ordered, please email [email protected] at the earliest possible opportunity and we will assist you. 

PROCESSING ORDERS

We process all orders within 2 business working days subject to stock availability. 

We do not take responsibility for parcels seized by Australian Customs Agencies.

BACK ORDERS

Back orders occur when the item you wish to purchase is not currently in stock. Back orders will be filled as quickly as possible. If the order will take more than three business days to fill, we will notify you. 

All orders will be charged postage and handling (if applicable) for the total order when the first shipment is made. Items on back order will be shipped at no extra cost. 

RETURNS AND REFUNDS

If the items are unsuitable or do not meet your performance expectations, they can be returned for a refund or exchanged up to the value of the purchase. 

Returned goods must be in good condition. This means all packaging and any documentation in ‘as new’ condition. Once the item has been received and its condition checked and found to be satisfactory, a refund or exchange will be arranged. 

All postage and handling charges must be paid for by the customer when returning or exchanging items. 

DAMAGED OR DEFECTIVE GOODS

Goods damaged in transit must be reported to Direct Hearing Aids within seven working days of receiving the goods. Please keep all packaging materials in the same condition as you receive them. Please email [email protected] for further instructions. 

CANCELLING AN ORDER

In the event you need to cancel an order, please email us immediately. If your order has already been shipped, you may return the order subject to our returns and refunds policy outlined above. 

DISHONOURED CHEQUES

A fee of $15.00 will be incurred for dishonoured cheques. Please ensure there are sufficient funds in your bank account to clear the cheque.